SHIPPING POLICY

Last updated: September 1st, 2026

Thank you for shopping with Justin Lamon. This Shipping Policy explains how orders placed through www.justinlamon.com are processed, shipped, delivered, and handled when delivery issues occur.

By placing an order, you acknowledge that you have reviewed and accepted this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment authorization and order verification.

Business days are Monday through Friday, excluding federal holidays and company-observed holidays. Orders placed after 4pm EST, on weekends, or on holidays will begin processing on the next business day.

Processing time is separate from shipping or transit time.

During product launches, promotions, holidays, restocks, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will notify you using the contact information provided at checkout.

2. ORDER VERIFICATION

To protect our customers and prevent fraud, certain orders may require additional payment, address, or identity verification before shipment.

We may contact you for verification. If we cannot complete verification within 10 days, we may cancel and refund the order. Justin Lamon reserves the right to refuse or cancel orders reasonably suspected of fraud, unauthorized payment, resale abuse, or other unlawful activity.

3. SHIPPING RATES

Available shipping methods and applicable charges are displayed at checkout. Rates may be based on the destination, package weight, order value, selected service, and carrier pricing.

Any free-shipping offer applies only under the conditions stated with that promotion. Unless expressly stated otherwise, free shipping does not include expedited shipping, international duties, taxes, or customs fees.

Shipping charges are nonrefundable once a carrier has accepted the package, except where required by law or when the shipment resulted from our error.

4. DOMESTIC SHIPPING

We currently ship within The Continental United States.

Estimated transit times after processing are:

• Standard shipping: 3–7 business days

• Expedited shipping: 2–3 business days

• Express shipping: 1–2 business days

These are estimates—not guaranteed delivery dates—unless a guaranteed service is expressly identified at checkout. Weather, carrier disruptions, emergencies, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

5. INTERNATIONAL SHIPPING

We currently ship internationally to the listed countries/select destinations shown at checkout.

International delivery may take approximately 7–21 business days after processing, depending on the destination and customs procedures.

Unless checkout expressly states that duties and taxes are prepaid, international customers are responsible for all applicable customs duties, import taxes, brokerage charges, tariffs, and government fees imposed by the destination country. These charges are not included in the product price or shipping charge and are not controlled by Justin Lamon.

Customers are responsible for confirming that ordered products may legally be imported into their destination. Customs delays are outside our control.

If an international shipment is refused, abandoned, or returned because duties or taxes were not paid, prohibited import requirements applied, or the customer failed to collect it, any eligible refund will be issued only after the merchandise is returned to us. Original shipping charges and any return-shipping, customs, brokerage, or carrier fees may be deducted from the refund to the extent permitted by law.

6. DELIVERY ESTIMATES

Any delivery date displayed on our website, at checkout, or in an order confirmation is an estimate unless expressly stated as guaranteed.

When we cannot ship within the timeframe promised—or within the period required by applicable law—we will provide an updated shipment date and any legally required cancellation or refund options.

We are not responsible for carrier delays occurring after an order has been shipped, but we will provide reasonable assistance with eligible carrier investigations or claims.

7. ORDER TRACKING

When your order ships, you will receive a confirmation email containing tracking information, when tracking is available.

Tracking information may take up to 24–48 hours to update after the shipping confirmation is sent. Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

8. ACCURATE SHIPPING INFORMATION

Customers must provide a complete and accurate shipping address at checkout. Please review your apartment or suite number, street address, city, state or province, postal code, country, email address, and telephone number before submitting your order.

Contact us immediately at sales@justinlamon.com if you notice an error. We cannot guarantee that an address can be changed after an order is submitted or processed.

Justin Lamon is not responsible for delays or nondelivery caused by incorrect, incomplete, or outdated information supplied by the customer. If a package is returned for this reason, the customer may be responsible for reshipping costs.

For security purposes, we may be unable to redirect a shipment to an address different from the verified billing or checkout address.

9. P.O. BOXES AND MILITARY ADDRESSES

In some cases, we do not ship to P.O. boxes.

In some cases, do not ship to APO, FPO, and DPO addresses. Military shipments may require additional delivery time and may have restrictions on expedited services.

Some carriers or shipping methods cannot deliver to these addresses. Only eligible services will be displayed at checkout.

10. SIGNATURE REQUIREMENTS

Orders over $200, limited-edition products, or other high-value shipments may require an adult signature upon delivery.

The carrier may make additional delivery attempts or hold the package at an authorized location if no eligible person is available to sign. Signature requirements cannot always be removed after shipment.

11. MULTIPLE SHIPMENTS

Items from the same order may be shipped separately due to availability, packaging requirements, or fulfillment location. If this occurs, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we divided an order into multiple shipments.

12. PREORDERS AND BACKORDERS

Products identified as preorder or backorder items will ship according to the estimated timeframe displayed on the applicable product page.

Dates for preorder and backorder merchandise are estimates and may change due to manufacturing, quality-control, transportation, or supply-chain delays. If a material delay occurs, we will provide notice and any cancellation or refund rights required by applicable law.

If an order contains both in-stock and preorder items, the order may ship together when all items become available or in separate packages, depending on the fulfillment method stated at checkout.

13. LOST OR MISSING PACKAGES

If tracking has not updated for 5–7 business days or your package has not arrived by the estimated delivery date, contact us at sales@justinlamon.com within 7-14 days.

We may ask you to:

• Confirm the shipping address;

• Check with household members, neighbors, building staff, or the delivery location;

• Contact the carrier or local post office; and

• Complete a missing-package statement or carrier claim form.

We will review the order and work with the carrier when appropriate. Replacement or refund eligibility will depend on the investigation, available shipping protection, applicable law, and the specific circumstances.

Nothing in this section limits any non-waivable rights you may have under applicable consumer-protection or payment laws.

14. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, notify us at sales@justinlamon.com as soon as possible and no later than 7 days after the recorded delivery date.

A carrier’s delivery scan will be considered during our investigation, but it will not automatically eliminate any rights or remedies available under applicable law.

Customers should also check around the property, with other occupants, building management, neighbors, and the carrier.

15. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your shipment promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us within 7 days at sales@justinlamon.com. Include:

• Your name and order number;

• A description of the issue;

• Photographs of the product;

• Photographs of the shipping box and packaging; and

• A photograph of the shipping label.

Keep the merchandise and all original packaging until we complete our review. Depending on the circumstances, we may provide a replacement, repair, refund, store credit, or return instructions, subject to applicable law and our Return and Refund Policy.

16. STOLEN PACKAGES

Customers are encouraged to select a secure delivery location and monitor tracking updates. When available, signature confirmation, carrier pickup, package lockers, and shipping protection may provide additional security.

Report suspected theft to us promptly. We may require supporting information, including a carrier report, police report, proof of identity, or signed statement, where reasonably necessary to investigate the claim.

Each claim will be reviewed individually. We do not guarantee replacement or reimbursement for theft occurring after confirmed delivery unless required by law or covered by purchased shipping protection.

17. RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned to us because of an incorrect address, refusal, failed delivery attempts, unclaimed shipment, unpaid customs charges, or carrier restrictions.

If a package is returned, we will contact you using the information associated with the order. You may be required to pay additional shipping charges before the order is resent.

If you request a refund instead of reshipment, the refund may exclude original shipping costs and may be reduced by return-shipping or carrier charges, to the extent permitted by law. Customized, personalized, final-sale, or otherwise nonreturnable products remain subject to our Return and Refund Policy.

18. ORDER CHANGES AND CANCELLATIONS

We begin processing orders quickly. Requests to modify or cancel an order must be sent to sales@justinlamon.com as soon as possible.

We cannot guarantee changes or cancellation after an order has entered fulfillment or been transferred to a carrier. If the order has already shipped, it will be handled under our Return and Refund Policy.

This provision does not limit any cancellation rights required by applicable law.

19. SHIPPING PROMOTIONS

Shipping promotions are valid only during the advertised period and may be limited by destination, order value, product, or selected delivery method.

Unless expressly stated otherwise, promotions cannot be applied retroactively, combined with other offers, redeemed for cash, or used to cover duties, taxes, customs charges, or special handling fees.

20. SHIPPING PROTECTION

If optional shipping protection is offered, its coverage, exclusions, deadlines, and claims procedure will be governed by the terms shown at checkout or provided by the applicable protection provider.

Declining optional shipping protection does not waive any rights that cannot legally be waived.

21. EVENTS OUTSIDE OUR CONTROL

Delivery may be affected by events beyond our reasonable control, including severe weather, natural disasters, public emergencies, labor disputes, transportation interruptions, carrier outages, customs delays, governmental actions, civil unrest, supply-chain disruptions, or inaccurate information provided by the customer.

We will provide legally required notices and remedies when applicable.

22. RETURNS AND REFUNDS

This Shipping Policy should be read together with our Return and Refund Policy, available at:

https://shop.justinlamon.com/policies/privacy-policy

If the terms of this Shipping Policy conflict with non-waivable consumer rights under applicable law, those legal rights will control.

23. CHANGES TO THIS POLICY

We may update this Shipping Policy periodically to reflect changes to our shipping practices, carrier services, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Changes will apply to orders placed after the updated policy becomes effective unless otherwise required by law.

24. CONTACT INFORMATION

For shipping questions or delivery concerns, contact:

Justin Lamon
Email: sales@justinlamon.com
WhatsApp Telephone: 1-216-789-6388
Website: www.justinlamon.com

Please include your full name and order number when contacting us.